Order statuses in My Orders
- Pending — the order needs verification or payment. Open it and tap Verify or Pay Now to finish.
- In progress (Placed) — payment is confirmed and the order is being processed.
- Processed — units have been allotted.
- Failed, rejected or cancelled — the order did not go through.
If the payment link didn't open
Your order may still have been placed. Check My Orders after a moment and pay from there.
If the payment failed
A failed order can't be paid again — place a new order. If money left your bank account but the order failed, contact support with the order details so we can trace it.
You can cancel an order only while it is Pending or Placed.
If something doesn't look right, raise a query in the app (Profile → Help & Support → Raise a Query) or email support@invesstum.com.
Still need help?
Email support@invesstum.com or send us a message. We will never ask for your password, OTP or bank PIN.