Help & Support
How can we help?
10 articles
Getting started
Creating your Invesstum account
Sign up with your Indian mobile number and a one-time password (OTP).
Getting started
Completing KYC and opening your investment account
The details you need, the steps in the app, and what each KYC status means.
Payments
Setting up a mandate (Auto-Pay) for SIPs
What a mandate is, the types available, and what each mandate status means.
Payments
Making your first payment
How payment works for a one-time (lumpsum) investment and your first SIP instalment.
Payments
Pending or failed payments
What to do if your order is waiting for payment, or the payment failed.
Investments
When will my units show up?
The difference between payment, allotment and your portfolio updating.
Investments
Managing your SIP
Starting, pausing, resuming and cancelling a SIP in the app.
Investments
Redeeming (withdrawing) your investment
How to withdraw money from a fund, and when it reaches your bank.
Account
Changing your account information
How to update your mobile number, email, bank account, nominee or address.
Account
Raising a query or complaint
How to contact support, track your query and escalate a complaint.
Good to know
Mandate, payment and allotment are three different steps.
- 01
Mandate registration
A one-time permission for your bank to pay future SIP instalments automatically. Registering a mandate does not invest any money or debit your account by itself.
- 02
Payment completion
Your bank confirms that money for a purchase or SIP instalment has left your account. The order is now paid, but you don't own units yet.
- 03
Unit allotment
The fund house allots units at the applicable NAV after receiving your money. Only then do the units appear in your portfolio.
Contact support
- Support hours
- Monday–Saturday, 10 AM–6 PM IST
- In the app
- Profile → Help & Support → Raise a Query
- Complaints
- If your issue isn't resolved, write to our grievance officer at grievance@invesstum.com. How complaints and escalation work.
- Registered office
- 22 Hemanta Basu Sarani, 6th Floor, Room No. 6E, Kolkata 700001
Invesstum will never ask for your password, OTP or bank PIN.